Introduction Competent leadership and managerial skills are more desirable now than ever to ensure team engagement during these uncertain times. The manager’s behaviour and actions can be pivotal to the productivity of the team. Unfortunately, new managers can sometimes be thrown into managing others without knowing where to start or given adequate training and coaching…

What do we mean when we say someone has ‘charisma’? It’s how we make others feel; it’s the ability to create instant rapport with other people - it’s our very own personal ‘wow’ factor.

Used properly, charisma is an everyday superpower that engages and motivates others to make the most of their potential. It can help you build and sustain long-term relationships, and create brand new ones at will.

Introduction In these current changeable and uncertain times, it’s more important than ever to ensure the agency is delivering the highest level of value, nurturing client relationships and increasing existing…