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Who will benefit?

The training is aimed at agency client services with line management responsibility who need to build the skill and confidence to manage others. This is a highly interactive, practical one day workshop focusing on real-life examples in an agency setting.

What will be covered?

  • The skills and behaviours of an effective line manager
  • How to adopt the most appropriate leadership style at the right time
  • How to give feedback to a team member on their performance
  • How to coach others – one of the most important skills for a line manager
  • A repeatable step by step framework for delegating

What are the learning outcomes?

Attendees will learn/come away with an understanding of the mindset and behaviours required to effectively lead and manage others and a toolbox of core principles, models, frameworks and steps that can be followed to support them in different scenarios in their management role.

What does the training include?

A one-day interactive workshop with an even balance of learning, discussion, examples and implementation exercises. Attendees are provided with a workbook with exercises to capture ideas, notes and actions applicable for their own management role. After the workshop, all attendees are provided with a slide summary PDF.


 Jenny Plant:

Jenny has been training her ‘Client Development for Agencies’ workshop for the PM Society and running her own training and consultancy company “Account Management Skills” since 2016. Jenny has been working in agency account management since the early 1990s and spent over 15 years in healthcare communications. She left Publicis Life Brands in 2010 as General Manager in charge of an agency of 40 staff. https://www.linkedin.com/in/jennyplant/

Matt Plant

Matt has over 20 years’ experience as a coach and trainer working for companies such as Petroleum Development Oman, Virgin Atlantic and Hemsley Fraser Training Company and with clients such as Rolls Royce, Cancer Research, Sky and the Bank of England. Matt is a Neuro-Linguistic Programming (NLP) practitioner and specialises in leadership skills, building confidence, presentation skills and coaching others. https://www.linkedin.com/in/matthew-plant-2041799/

Event details

Dates to be advised. Please contact us for more information.


Jackie Brown
01403 264898