Reasons why pharma should re-evaluate the role of the pharmacist

Community pharmacists are a vital point of contact for service users. They participate in a huge range of health services from dispensing medications to delivering vaccinations to assisting minor ailments. Together, these services add up to a total of approximately 1.6 million visits to a pharmacy per day in the UK. During the COVID-19 pandemic, … Continued

5 things you should consider to support pharmacies

Pharmacists have always been one of the first points of contact for people seeking medical advice. Due to our stretched primary care service, health transformers are increasingly looking to further utilise pharmacists’ extensive expertise and support the public to engage with pharmacy services. The role of the pharmacist is thus arguably now more important than … Continued

How to go beyond the patient information leaflet

The Patient Information Leaflet (PIL) is not patient friendly. Despite this, it is a legal requirement that cannot be influenced in terms of appearance and tone of voice, even though the style doesn’t agree with what patients want. So, what else can we do? We talked about the PIL at our recent Patient Engagement webinar … Continued

The Impact of COVID-19 and Telehealth on Patients from

Supporting patients who may find accessing telehealth more challenging Telehealth, often hailed as a saviour during the pandemic, has many benefits. But what happens if you struggle with hearing loss, have dementia, don’t speak English as first language or simply don’t have access to the technology required. At our recent Patient Engagement webinar we discussed … Continued

How to improve your patient-facing materials

If patients do not understand information about their condition, it can be difficult for them to take an active role in the management of their health It is our job as communicators to ensure that the materials we produce for patients are not only factually accurate, but are also easy to understand and give patients … Continued

Health information needs of patients and caregivers

In 2018, the PM Society’s Patient Engagement Interest Group created a survey designed to assess the health information needs of patients, caregivers, relatives and friends. The results of this survey are published in a series of patient factsheets. In this fourth factsheet in the series, we compare data from the 2 datasets of respondents to … Continued

The impact of education level on health information preferences

In 2018, the PM Society’s Patient Engagement Interest Group created a survey designed to assess the health information needs of patients, caregivers, relatives and friends. The results of this survey are published in a series of patient factsheets. In this third factsheet in the series, we compare how health information preferences di­ffer based on the … Continued

What do patients look for in health information?

In 2018, the PM Society’s Patient Engagement Interest Group created a survey designed to assess the health information needs of patients, caregivers, relatives and friends. The results of this survey are published in a series of patient factsheets. This second factsheet in the series focuses on what patients look for in health information, where they … Continued

Perceptions of barriers to healthcare information for patients

In 2018, the PM Society’s Patient Engagement Interest Group surveyed doctors across both primary and secondary care on patient information. This factsheet series looks at how doctors use patient information in practice, what sources they use most, the perceived impact on patients and the barriers to patients accessing good quality information. Below, the third factsheet … Continued